Returns

S&S Return Policy

Short & Suite offers exchanges due to wrong ring size within 7 days of receipt. We will not accept any item with any indication that it was used. If so, the item will be returned to the purchaser with no size exchange issued. Earrings and necklaces are final sale as in accordance to state law for intimate items, as to protect all purchasing parties from infection, disease or other impurities. We do not offer refunds- All items are nonrefundable. We accept one exchange per customer for rings only. 

All sale items and collaborations are final sale and not eligible for return, exchange, or store credit.

Process your Size Exchange

Please email concierge@shortandsuite.com and we will assist on all size exchange requests. Please ensure the order number is in the subject line.

Store Credit

Items are not eligible for store credit.

What do I do if my gems arrived damaged?

The Short & Suite team wraps and packs each order carefully. In the rare case your item arrives damaged, please contact concierge@shortandsuite.com + returns@shortandsuite.com within 72 hours of delivery with an order number and photos of the damaged piece. All damages and exchanges/credits are determined on a case-by-case basis.

Where is my Order?

After your order is placed you will receive an email confirming your order with tracking via USPS.

*Please note Short & Suite is not liable for packages that have been confirmed delivered.